Rules of accommodation

1. In order to avoid misunderstandings you should closely familiarize yourself with the place of accommodation, conditions of your stay, while buying the tour. You should also know the exact address of your sanatorium-resort institution;

2. Required documents for your check-in:

  • accommodation voucher
  • passport

For children:

  • original of birth certificate (under 16 years)
  • for children aged 16 and more – passport
  • epidemiological environment certificate
  • vaccinations certificate

3. Your check-in is on the day indicated in your voucher or tour-pass, not earlier the check-out time in the accommodation object;

4. In case of pre-term departure without a valid reason, a refund for the unused days is given with the minus one day of fines or other penalties designated in some complexes;

5. Resort fee is paid additionally on-site;

6. You have to inform your object of accommodation or a travel agency where you have bought your tour-pass about your late or pre-time check-in, because the booking is being reserved for one day only;

7. Accommodation is not guaranteed in case of arrival of more tourists than it was planned while booking. Accommodation of the child is not guaranteed if the child does not meet the age specified in the voucher;

8. Departure from the object of accommodation is in the departure day not later than check-out time;

9. The extension of your stay is possible if only there are free places in the sanatorium or hotel;

10. In case of pre-term departure because of a valid reason (a disease, death of the relatives and so on) you have to write an application for refund addressed to the director of your object of accommodation, indicate the cause of pre-time departure and receive documents confirming the period of your actual stay in the object. Basing on these documents, your agency will refund you money for unused days;

11. During your stay in the object of accommodation you have to follow fire safety rules and rules of staying in this object. You will be notified of these rules upon the arrival;

12. Do not leave cash and valuables in an easily accessible place for outsiders;

13. The service content included in price is mentioned in your voucher. Possibilities and rules of hotel infrastructure usage can be clarified at the reception.